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How can I maintain my carpet? You can maintain your carpet by vacuuming frequently, clean spills promptly and have professional carpet cleanings at least every 24 months.

Why is vacuuming important? The most important thing you can do to keep your carper looking great is to vacuum it thoroughly and frequently, particularly in high traffic areas. Vacuuming helps remove dirt particles which dull the carpet’s appearance. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.

The use of Walk-off mats: Soiling, which consists of dirt, dust, and abrasive matter is the greatest threat to carpet. The use of walk-off mats at all entrances inside and outside will protect your carpet from tracked-on soils. Walk-off mats must be cleaned or replaced regularly to prevent them from becoming a source of soiling.

How often should my carpet be cleaned? We recommend professional cleaning at least every 12 months. We require professional cleaning every 24 months to be eligible for coverage under many of the limited warranties set forth in this booklet.

Which cleaning method is recommended? Steam or hot water extraction is the recommended method for deep cleaning most carpets. Hot water extraction uses a machine to apply water and a cleaning solution (if necessary) into the carpet pile to attack the soil and greasy build-up on the carpet fibers. A powerful vacuum then extracts the
solution almost immediately. Properly performed, hot water extraction will effectively remove accumulated soil from the carpet and refresh the texture of your carpet.

How can I keep care and maintenance of my shag carpet? Because of their longer yarn tufts, Shaw recommends that shag or cabled Saxony carpet styles are vacuumed with a suction vacuum only. Suction-only vacuums will help preserve the unique character of your shag carpet. Ask your retailer for a copy of Shaw’s “Carpet Care and Maintenance” brochure, or visit

Why is cleaning my carpet necessary? Regular cleaning and maintenance are needed to keep your carpet looking great year after year. During everyday use, soil clings to carpet fibers and dulls carpet beauty. These particles accumulate and dull the carpet’s original color.